ORDER CHANGE
Shipping from United States
Processing time
1-4 weeks
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
DELIVERY WITH SIGNATURE AND INSURANCE
With some shipping carriers acceptance signatures may be required with delivery of more expensive orders. This is an added precaution to prevent losses. The buyer can purchase delivery with signature for any order along with their shipping selection for additional security in addition to insurance for a shipment.
SHIPPING INSURANCE FOR THE POST OFFICE
First Class Mail is not insured, therefore, the carrier and seller cannot be held responsible for shipment loss or damage. Separate insurance can be purchased for any order and can be found in the listings or link from an email to the seller.
If a shipment is deemed lost or damaged after delivery, the carrier may fail to reimburse any or all insurance purchased for that shipment without a signature with delivery, in which case the shipment is handed directly to the recipient or representative.
ORDER COMPLETION TIME AND SHIPPING TRANSIT TIME
It is the buyer’s responsibility to select the shipping carrier of their choice and shipping class allowing a reasonable time frame for delivery with consideration of the time for processing.
Any estimated ship by date is an automated message and does not apply to any specific order because there is such a wide range of items, quantity and designs which are all hand made and take varying times to complete.
If you have questions about the potential completion time of an order please contact the seller directly by email before you place an order.
The seller is not responsible for damage or losses by the shipping carrier. All items shipped are non breakable and shipped in carrier’s own packaging for Fedex Express and Priority Mail.
SHIPPING INSURANCE FOR PRIORITY MAIL AND FEDEX
Priority Mail and Fedex shipments are insured. Separate insurance can be purchased for any order and can be found in the listings or link from an email to the seller.
In addition, signature with delivery can be purchased at the buyers request or automatically with Fedex shipments with $500 value or greater.
Please contact the seller ASAP if your order is not delivered when expected or is damaged so that a claim can be started with a carrier. If a claim is made, please follow up with the necessary documentation for the claim.
A replacement order may not be shipped with failure to do so.
SHIPPING CHOICE
It is the responsibility of the buyer to select the shipping carrier of their choice considering any and all factors in addition to need by date, destination, preference, security, and others.
Additional security choices such as insurance and signature with delivery are the responsibility of the buyer and to be paid by the buyer. It is not the responsibility of the seller to suggest or recommend these additional shipping options. The buyer is solely aware of the security measures they deem important for the delivery address. And it is assumed that the buyer has previous experience shipping with a carrier.
Once an order is received by the carrier it is no longer within the control or responsibility of the seller.
INSURED DAMAGED OR LOST SHIPMENTS
Please contact the seller ASAP if your insured order is not delivered when expected or is damaged so that a claim can be started. The seller may be able to help you file a claim with a shipping carrier.
If a claim is made, please follow up with the necessary documentation
for the claim. A replacement order may not be shipped with failure to do so.
CUSTOM AND PERSONALIZED ORDERS
Disregard ship date estimate
Monitor email for proofs/questions
Delivery for need by dates not guaranteed
Monogram instructions as applicable. No Text
First name initial
Middle name or (second first name) initial
Last name initial
Initials as sewn
CANCELLATION POLICY
Because all orders are customized and linens are ordered specifically for each order I do not accept order cancellations. It is sometimes possible to change an order before it is completed.
NO DELIVERY DATE GUARANTEE
The shipping classes offered do not have guaranteed delivery dates with the carriers. The seller does not guarantee a ship by date or a delivery date.
WHITE THREAD COLOR
White and light color thread is not as visible as darker colors especially with text.